FAQ


Q: What methods can I use to purchase the items listed in this website?

1: Walk-in Purchase (Payment by Cash or Paypal)

Customers can visit NP Online’s office to buy directly. Do call us before coming by to our office to ensure that stock is available.

NP Online Pte Ltd is located at :

23 New Industrial Road, #06-07/08 Solstice Business Center, Singapore 536209

Tel: 6286 1615

2: Pay a Handling and Delivery Fee of S$20 to your item purchase by placing the order ONLINE and paying via PayPal (Paypal accepts payments by Credit Card too!)

Item/s will then be delivered locally to the stated shipping address locally.


Q: How fast will I receive my items?

A: Typically, you will receive your items in 2-3 business days from the date of purchase.


 Q: Can I call to place phone orders using credit card or cash on delivery (COD)?

A: No. Orders can be placed online or customer can buy direct at NP Online’s office. It is recommended that you call us at 62861615 to check for stock availability before visiting our office. Please visit us during the hours from 9.30am to 12 pm and 2pm to 5pm. Payment for walk in customers is by CASH only. We are closed on weekends and public holidays.


Q: Do I have to create a Paypal account when I buy online / Can I pay using a debit or credit card?

A: No. Paypal allows you to pay direct to VISA/Mastercard/American Express. Upon reach the page reading “Payment using Paypal or Enter your credit /debit card details”, choose the 2nd option to use to pay direct from your debit or credit card. Please call us if you need help with placing online orders.


Q: What are your delivery timings? Do you deliver on weekends or public holidays?

A: Delivery within mainland Singapore is usually by local courier on weekdays during the hours from 9am to 5pm. Please note that if no one is at home when the local courier reaches your home, they will contact you again and if they are not successful, they will leave a note for you to arrange another delivery. If you need delivery outside of these hours and on weekends or public holidays, please contact us at support@np-online.com. We may or may not be able to deliver in the evenings and on weekends or public holidays.  An additional charge of S$20 will be levied for evening,  weekend or public holiday delivery. Depending on the situation, we may assign alternative delivery mode for such deliveries.


Q: Do you deliver to Sentosa, Jurong Island, Pulau Ubin, Pulau Tekong and other areas out of mainland Singapore?

A: There is a surcharge of S$20 for delivery to Sentosa. Please refer to the delivery timings above. There is no delivery to Pulau Ubin nor Pulau Tekong. For all other areas out of mainland Singapore, please contact us before placing online order.


Q: Can I request to deliver to multiple addresses if I order more than 1 unit?

A: If you wish to send to multiple addresses, please place a separate order for each address.


Q: How do I unsubscribe or remove my name from your mailing list?

A: You can either send us an email to support@np-online.com or log into your account and select the “No” button under Newsletter to unsubscribe.


Q: Does NP Online ship to other countries other than Singapore?

A: Yes, we ship internationally but please send us an email to support@np-online.com to enquire first.Please refer to our Terms and Conditions. For delivery outside of Singapore, we do not have the option to specifiy the day nor time of delivery. We will follow the courier’s delivery timings. Our primary courier for overseas delivery is DHL but we may change courier depending on the situation.


Q: I am a tourist visiting or will be visiting Singapore. Can you deliver to my Hotel?

A:Yes. Please drop an email to support@np-online.com.We will work with you on the payment and delivery schedule. The delivery charge within mainland Singapore is approx. S$30 during working hours and on weekdays. There is an additional charge of S$20 for delivery to Sentosa Island. For delivery outside of working hours and on weekends, we may or may not be able to deliver. An additional charge of S$20 will be levied for evenings and weekend delivery.

If you are already in Singapore, please call 62861615 during office hours. We are closed on weekends and public holidays.


Q: Are you an offical reseller or distributor of the products sold on your website?

Yes.